Reaching a shared understanding is fundamental to a functioning team. We ask questions, listen carefully and then plan meticulously. If something breaks, we think about why and we iterate. We donāt believe in breaking things for the sake of it.
The customer is always front and centre of what we do. Whether itās onboarding, wallet management or payment monitoring, it has to work for our customers regardless of their background.
Whether itās our partners, customers or team mates, together weāre greater than the sum of our parts. Good collaboration relies on effective communication. Weāre conscious of each othersā time and not afraid of difficult conversations. We encourage motivated individual contributors (ICs), but no one is bigger than the team.
We prioritise clear, honest communication, ensuring that our intentions and actions are always transparent and aligned with our commitments. We arenāt afraid to say we donāt know, and seek to learn from others regardless of titles.